Oregon Workplace Safety Initiative Workplace Violence in Healthcare:

Team Workshop:

Developing, Implementing, and Evaluating Effective Workplace Violence Programs for Hospitals and Outpatient Clinics


Presented by: Lynda Enos, RN, BSN, MS, COHN-S, CPE

Roosevelt Building - University of Washington
4225 Roosevelt Way NE, Suite 100
Seattle, WA 98105

View the Course Flyer

The focus of this interactive workshop is development of effective Workplave Violence (WPV) programs. Attendees will be provided with practical information and tools that will allows them to develop or enhance an existing WPV program at their facility.

Hospitals are encouraged to send small groups of staff who are or will be involved in development and management of WPV programs. These attendees will participate in group-based work activities throughout the workshop with the goal of developing a draft WPV program plan for their facility.

Workshop content is based on information and tools provided in the Oregon Workplace Safety Initiative Workplace Violence in Healthcare: A Toolkit for Prevention and Management that can be accessed at http://oahhs.org/violence. Work groups will use the comprehensive WPV ‘Gap Analysis’ tool provided in the toolkit, to define elements of current WPV initiatives that are successful at their facility, and those that need to be enhanced or implemented.

Attendees will be encouraged to network and share their ideas and experiences when implementing WPV and other safety programs in healthcare.

Overcoming common barriers such as, changing organizational and staff culture when implementing and sustaining a WPV program will be highlighted.

Topics include:

Background to the development and use of the toolkit and lessons learned from the 5 hospitals that participated in the Oregon Workplace Safety Initiative Workplace WPV Project
Understanding Work Place Violence (WPV) in Health Care: A brief overview of current data and evidence base related to WPV in healthcare; program structure and how a WPV program related to maintaining a culture of worker and patient safety.
Getting Started: Collecting, analyzing and presenting WPV related injury data; securing leadership support for program development; and forming or enhancing your WPV committee.
Hazard Identification & Assessment: Defining the full scope of WPV related issues and risk at your facility through completion of a Gap analysis; staff surveys and safety and security assessment of the facility 
Developing the WPV Program Plan: Program elements; policy development; and communication activities to socialize the WPV program
Hazard Control and Prevention: A brief overview will be provided of common WPV prevention and control strategies and tools including building design and safely and security measures; patient assessment tools and protocols for managing and responding to violence; and effective use of security personnel.
Please note descalation techniques or specific clinical interenvetions to manage violence will not be discussed in detailed
Education and Training: Developing a comprehensive education plan and knowing what training resources are aviaible
Implementing and Evaluating the Program: recommendations for successful implementation and tool and strategies for program evaluation (outcomes and processes) and ongoing communication of outcomes.
Key Elements of Program Improvement & Sustainability
Additional Resources
A digital copy of the Oregon Workplace Safety Initiative Workplace Violence in Healthcare: A Toolkit for Prevention and Management will be provided to participants together will other presentation materials.


1. Describe the key components of a sustainable WPV program
2. Identify the data needed to define the scope of WPV at your facility and to evaluate a WPV program
3. Define how to develop a comprehensive WPV program plan that is supported by leadership
4. Identify the resources needed to manage, implement and sustain a WPV program
5. Identify common barriers to implementing a WPV program and how to address them
6. Start development of a WPV program plan and gap analysis of current WPV efforts at your facility